bjbaj's Privacy Policy

01 What Information We Collect

bjbaj may collect the following types of information:

• Identity Information: Your name, date of birth, national ID or passport details — for the purpose of account verification.
• Contact Information: Mobile number and email address — for sending service-related messages.
• Financial Information: Details of your payment method (bKash, Nagad, Rocket, or Upay number) — for processing transactions. Full payment credentials are not stored on our servers.
• Usage Information: Your login times, gaming history, transaction records, and details of your interactions with the platform.
• Technical Information: IP address, device type, browser version, operating system, and cookies.

02 How We Collect Information

We collect information from the following sources:

• Directly from you: When you fill in account registration, identity verification, deposit, or withdrawal forms.
• Automatically: When you browse bjbaj, through cookies, web beacons, and similar technologies.
• From third parties: From identity and age verification service providers and payment processors, solely for the purpose of keeping our service secure.

03 Purposes for Using Information

bjbaj uses your information only for the following legitimate purposes:

• Creating, verifying, and managing accounts.
• Processing financial transactions, including deposits and withdrawals.
• Preventing fraud, money laundering, and unauthorized access.
• Enforcing responsible gaming policies and ensuring age verification.
• Providing customer support — via live chat and email.
• Improving platform performance and personalizing the user experience.
• Sending relevant promotional communications — where you have given your consent.
• Meeting legal and regulatory obligations.

04 Data Retention Period

bjbaj retains your information for as long as your account is active and for the period necessary to provide the service. Even after an account is closed, certain information may be retained for a longer period under legal obligations, dispute resolution, and anti-fraud policies. Once no longer needed, information is securely deleted or anonymized.

05 Disclosure and Sharing of Information

bjbaj does not sell, rent, or transfer your personal information to third parties for marketing purposes. Information may only be shared in the following cases:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and data hosting providers — only under contractual obligations.
• Legal Requirements: In response to court orders, government directives, or lawful requests from law enforcement agencies.
• Fraud Prevention: Solely for investigation purposes, to maintain the security of the service.
• Business Transfers: In the event of a merger or acquisition, though the terms of this privacy policy will be maintained with the new controller.

06 Data Security Measures

bjbaj has adopted industry-standard technical and operational measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS protocol.
• Access Control: Only authorized personnel can access the information they need.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Firewall & IDS: Network-level protections are in place to prevent unauthorized access.
• Data Backup: Regular encrypted backups are maintained to prevent any loss of data.

However, no transmission of information over the internet is 100% secure. We are committed to providing the highest level of protection, but an absolute guarantee of security is not possible.

07 Cookies and Tracking Technologies

bjbaj uses cookies and similar technologies to improve your browsing experience. Cookies remember your preferences, maintain your login state, and help us analyze platform usage.

• Essential Cookies: Essential for the basic functionality of the platform — these cannot be disabled.
• Functional Cookies: Store your preferences, language, and session information.
• Analytics Cookies: For understanding platform usage patterns — data remains anonymous.

You can control or disable cookies by changing your browser settings, though this may limit the functionality of some services.

08 User Rights

Every user registered with bjbaj has the following rights:

• Right of Access: You may submit a request to find out what information we hold about you.
• Right to Rectification: You may request correction if there is any error in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, due to legal obligations, it may not be possible to delete all information immediately.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw any optional consent you have given at any time.
• Right to Portability: You may request a structured copy of your information.

09 Marketing Communications

bjbaj may send promotional messages, bonus offers, and platform update communications based on your consent. If you wish to opt out of these communications at any time:

• Click the "Unsubscribe" link in the message, or
• Send a request by email to [email protected].

Please note that important service-related messages (transaction confirmations, security alerts) may be sent regardless of your marketing consent.

10 Protection of Minors

bjbaj is strictly for individuals aged 21 and above — this is a firm policy. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration. If we become aware that a minor is using the service, the relevant account will be closed immediately and all associated information will be deleted.

11 International Data Transfers

bjbaj primarily serves Bangladeshi users. However, some technology service providers may be located outside Bangladesh. In such cases, we ensure that:

• Data protection obligations are included in agreements with third parties.
• Transferred data is always protected in accordance with the standards of this privacy policy.
• Your consent is obtained where required.

12 Responsible Gaming and Use of Information

bjbaj may use information about your gaming behavior under its responsible gaming policy. If we identify any unusual or potentially harmful gaming patterns, we may contact you, offer you the option to set voluntary limits, or in certain circumstances temporarily restrict your account. This is part of our commitment to the well-being of our users. For more details, visit the Responsible Gaming page.

13 Third-Party Links and Services

The bjbaj platform may sometimes connect with third-party payment services — such as bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies, which will apply when you use their services. bjbaj is not responsible for the privacy practices of third parties.

14 Response to Security Breaches

If a data security breach occurs and it materially affects your rights or interests, bjbaj will within an appropriate timeframe:

• Notify affected users of the potential risks.
• Provide information about the nature of the incident, its potential impact, and the steps we have taken.
• Take necessary remedial action.

We ask that you change your account password regularly and do not share it with anyone.

15 Privacy Policy Updates

bjbaj may update this privacy policy from time to time — due to changes in services, legal requirements, or improved security measures. For any significant changes, we will notify you by email or through an in-platform notification.

After each update, the "Last Updated" date at the top of the page will change. If you continue to use bjbaj after a policy change, you are considered to have accepted the new policy.

If you have questions about any part of this policy, wish to know how your data is being managed at bjbaj, or want to exercise your rights, please contact our support team. Our support team is available 24/7 via live chat and email — in both Bengali and English.